Candle-Sense.com Merchant Policy:
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How
to order:
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Fax:
732-920-4794
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Email: supportcare@candle-sense.com
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Online
orders:
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http://www.candle-sense.com
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Shipping
limits:
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We ship anywhere in the Continental United States. Hawaii,
Puerto Rico, Bermuda
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Customer
guarantee:
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Thanks for choosing Candle-Sense.com! Here is some viable
information you want to know when making purchases from Candle-Sense.com:
*After you place your on-line order, you will receive an email confirmation
of your order. At this time, your order is then reviewed and processed. Upon
processing your order, if for any reason an item is backordered, you will be
sent a revised confirmation with the new total of your order. Once your order
has been shipped, you will receive a shipping confirmation. All backorders
are cancelled, unless otherwise notified.
New Jersey Residents Sales Tax Information
* 6.00% sales tax
Sales tax is added on to your order before final processing.
We look forward to fulfilling all your orders and building an everlasting
relationship with you, your family, your friends and/or your Company.
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Return
policy:
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“All we can say is Don't be cruel”. Burning candles and
returning them isn't cool, but on the rare occasion you're not satisfied, you
can return UNUSED MERCHANDISE within 10 days of receiving your order. To
return your item, you must contact us with your order information and reason
for return. We will then provide you with return instructions. You are
responsible for the shipping cost of the merchandise back to
Candle-Sense.com. A return credit may take 2 to 3 billing cycles to appear on
your credit card. All returns must be accompanied by the packing slip. You
may want to put insurance on your return; we cannot be responsible for lost
or misdirected returns.
If you have any questions regarding your order,
please feel free to contact us at: supportcare@candle-sense.com
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Payment
options:
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We gladly accept Visa, MasterCard, American Express, personal
checks, money orders or C.O.D. orders.
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